Mon, 27 June 2016
Do you call your business to know what the customer is experiencing? This week's guest is all about the customer experience. Vaughn Derderian, owner of the Anchor Bar in Detroit discusses customer experience, empowering staff and vendor relationships. Quote It 1- “When you have a staff that knows what they're supposed be doing - they know their job but when they encounter a situation that's a little bit challenging - that they don't know exactly how to handle, my job is to be there and give them the confidence to know the right answer.” (2:48) 2 - "We took our menu and trimmed a lot of the the stuff that wasn’t really moving and focused more on providing what I call a salad -burger experience because that’s what we really do.” (12:56) Dig In (4:25) Successful businesses create an authentic vibe. Create a unique (5:42) Are you attracting enough new business every month? Treat every (11:34) Simplify: You cannot be all things to all people. Do you really know Tip of the Week: |
Mon, 20 June 2016
How much of your time are you willing to devote to exploring new ideas? In this PureReinvention Short, Mike and Misty answer a listener question about designing a safe space to collaborate and test ideas. Sponsored by: WillPower Consulting QUOTE IT DIG IN If you’re stuck putting out fires and being reactive with no time for space to plan, or think about next steps, listen in at 6:13 for some advice to break the cycle.
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Mon, 13 June 2016
It's ok to not have all of the answers. And the stronger your network, the less risk there is in what you don't know. Our podcast guest says she is all about relationships. Michelle Strasz is the director of the Capital Area College Access Network and describes herself as the bridge and translator for different groups sitting around the table. She talks to us about collaborative leadership, fresh starts and why you shouldn't resist change. QUOTE IT DIG IN TAKEAWAYS |
Mon, 6 June 2016
An organization that effectively shifts and responds to changing times is usually powered by a team of people that are motivated to make decisions that move the organization forward. Dan Trotochaud is the president of Superior Hospitality Partners and was a long-time board member with the Michigan Lodging and Tourism Association. In this episode, Dan talks about his decades of experience hiring and training staff that take ownership of more than their day-to-day duties.
QUOTE IT “You can connect [someone] with the right people and all of a sudden that person has opportunities that are endless. The sky’s the limit.” (15:38) DIG IN Jump to 8:07 to hear Dan’s approach to giving staff the latitude to make decisions with an owner mindset. TAKEAWAYS |