Mon, 27 June 2016
Do you call your business to know what the customer is experiencing? This week's guest is all about the customer experience. Vaughn Derderian, owner of the Anchor Bar in Detroit discusses customer experience, empowering staff and vendor relationships. Quote It 1- “When you have a staff that knows what they're supposed be doing - they know their job but when they encounter a situation that's a little bit challenging - that they don't know exactly how to handle, my job is to be there and give them the confidence to know the right answer.” (2:48) 2 - "We took our menu and trimmed a lot of the the stuff that wasn’t really moving and focused more on providing what I call a salad -burger experience because that’s what we really do.” (12:56) Dig In (4:25) Successful businesses create an authentic vibe. Create a unique (5:42) Are you attracting enough new business every month? Treat every (11:34) Simplify: You cannot be all things to all people. Do you really know Tip of the Week: |